Distinction between enhancing and facilitating supplementary services

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Examples of facilitating supplementary service

Booking of bus ticket using Redbus.Com

1. Information for Booking of bus ticket using Redbus.Com

The various cities where the services of redbus.com –its bus and hotel facilities are available is mentioned in website.

• Various terms and uses for using the website and through the service are mentioned in website.
• The schedules of buses eg: from Kayamkulam the bus starts from 5:00 pm
• The price of various bus service providers (which ranges from 1600-1800 )are also given while we enter the destination(we can enter the destination where we want to go)
• The information about the availability of woollen blanket, water bottle, and seat availability LDC Monitor etc are given in the website which is provided by various bus service providers.
• The website also provides information for refund and guidelines for selecting the seat.
• Contact details, boarding points and contact person’s phone number are also provided.

2. Order taking

The order is taken through (online) the website itself. We can place the order by selection of seat.

3. Billing

The bill is automatically generated by the website, after we select the number of passengers and seat .For Kayamkulam to Chennai it was 1800Rs. –Machine displays amount due.

4. Payment

The payment can be done by online through credit /debit card or by electronic fund transfer.

Examples of Enhancing Supplementary Service

 

1. Consultation

In the case of booking the ticket through the redbus.com we can call the helpline number there the person at the other side provides us the details about each bus and will give suggestions of various buses to choose. They give the suggestions according to according to the needs and requirement of the passenger. If a person is travelling for the first time this consultation facility is very helpful to the traveller.

In the case of the Green park hotel –the hotel waiter gives us recommendation to buy some particular products when we ask him which the best to eat. It is a sort of consultation and is helpful for the customer.

In the case of buying the mobile phone – The toll free number can be used to contact the retailers or a customer executive by calling him we can can know the details of delivery and specification of the products.

2. Safe keeping

Safekeeping is a service which is recently provided to me while visiting the Lamcy hyper market the security man , keeps the bag for us , while we enters the shop.

Packaging the food products which we order as parcel is also a way of safe keeping.

In buses booked through the redbus.com they provide us spaces for keep our luggage.

3. Hospitality 

The greetings we get while entering the bus, greetings we get while entering the hotel and also the greetings in mail all are ways of enhancing the core Service.

The blanket which the person provides at night in bus while accessing the service through redbus.com is also a service enhancing supplementary service.

The care taker in bus while travelling, the cleaner in hotel all are showing their hospitality while we enjoys the service.

4. Exceptions

 

Sometimes the hotel (Green park) provides me with less curry gravy for chicken items. Its given only as per my request.

The bus conductor gave me a chance to sit beside the window, which is an exceptional service.

The online shopping retailer gives back the money, once we cancel the order of the mobile phone.

In the Hotel Green park once we went to have chapathi and chicken, but the chapathi was not fresh we have made the complaint, soon they have replaced it with hot chapathis , the complaints got addressed  soon.

Posted by

Deepak.R